Punto Convergente

Community Manager

  • Set and implement social media and communication campaigns to align with marketing strategies.
  • Work on content calendars and make them come true, including the timely publishing of social media posts.
  • Provide engaging text, image and video content for social media accounts.
  • Respond to comments and customer queries in a timely manner.

  • Monitor and report on feedback and online reviews.
  • Organize and participate in events to build community and boost brand awareness.
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
  • Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
  • Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
  • Build relationships with customers, potential customers, industry professionals and journalists.
  • Stay up-to-date with digital technology trends.
  • Analyze the conversation around the brand daily.


  • 2+ years of experience in Community Management.
  • Knowledge of social media good practices in terms of formats and tone of voice
  • Ability to identify and track relevant community metrics.
  • Knowledge of metrics, social listening tools and digital reports.
  • Knowledge in managing CMS’s.
  • Experience in developing or implementing community manager strategies.
  • Excellent verbal communication skills.
  • Excellent writing skills.


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