- Set and implement social media and communication campaigns to align with marketing strategies.
- Work on content calendars and make them come true, including the timely publishing of social media posts.
- Provide engaging text, image and video content for social media accounts.
- Respond to comments and customer queries in a timely manner.
- Monitor and report on feedback and online reviews.
- Organize and participate in events to build community and boost brand awareness.
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
- Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
- Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
- Build relationships with customers, potential customers, industry professionals and journalists.
- Stay up-to-date with digital technology trends.
- Analyze the conversation around the brand daily.
Requirements:
- 2+ years of experience in Community Management.
- Knowledge of social media good practices in terms of formats and tone of voice
- Ability to identify and track relevant community metrics.
- Knowledge of metrics, social listening tools and digital reports.
- Knowledge in managing CMS’s.
- Experience in developing or implementing community manager strategies.
- Excellent verbal communication skills.
- Excellent writing skills.
https://www.mediamonks.com/careers/community-manager-at-mediamonks-ba