ABOUT THE JOB
Would you like to be part of a start-up that is changing the way schools and families become closer together, so that every student can fulfill his potential? Would you like to be a key driver for a company that is transforming the education landscape in the region? Blended is a communication platform for schools that brings all education services together, creating a single unified place to access student information. With more than 250.000 users in Latin America, Blended helps schools build stronger relationships with students and parents.Administrators are able to integrate all school services into one platform, allowing them to manage complex processes like grading, attendance or content management from a single place. When parents use Blended for the first time, they realize this is not just another app, it’s a whole new way of being close to their kids. Real time notifications regarding grading and attendance, an intuitive calendar, photos, videos and comprehensive analytics for an active participation in their child’s education.
In Blended we are seeking for an Account Manager for our Customer Success team. You will provide assistance to direct clients so to develop quality relationships in the long term, generating high levels of engagement and low churn rate. Your main effort will be to take care of the users of the platform.
As an Account Manager you’ll work closely with the Customer Success Team Leader, sales, and engineering team,
and the Direct clients and users of the school – legal representatives, administrators, headmasters and teachers. Success in this position requires significant people management skills, deep operational experience, and a passion for serving customers.
RESPONSIBILITIES
*Telephone and direct mail service to the direct client, users of the school, parents and students for the solution of doubts and inconveniences with the platform.
*Reception of calls and initial contacts of potential clients, followed by the immediate report to the Sales sector.
*Registration of data on quantity, type, user, description, school and channel of consultations per day.
*Follow-up of clients during the first stage of implementation to ensure a good adaptation and follow-up in a second stage to reinforce engagement.
*Identification, resolution and report of problems of the platform to the Engineering area.
*Testing of solutions to problems of the platform – in permanent contact with the Engineering area.
*Suggest new features or enhancements of the product according to the customers to the Engineering area.
*Implementation of new networks, including the reception, analysis and loading of new customer data.
*Development of textual and graphic pieces for the solution of doubts and engagement.
MINIMUM QUALIFICATIONS
- At least 1 year of experience in operational or customer service
- Bachelor’s degree in communication, public relations, administration, education or related fields.
- Handling Office Package and Google Drive.
PREFERRED QUALIFICATIONS - Handling Trello and Slack.
IS REQUIRED
*Written and fluent oral communication.
*Excellent interpersonal relationships.
*Efficiency for problem solving and for work under pressure.
*Teamwork
*Adaptability to changes
*Ability to thrive in fast paced, collaborative, and ambiguous startup like environment.
*Autonomy and responsibility.
*Full time position.
YOUR BENEFITS
- Attractive compensation and benefits package.
- Have a real impact on the growth of the company.
- Open and respectful culture and fun at work.
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